How we handle your personal data.
What RagaLoom collects when you browse, order or contact us, why we use it, who we share it with and how to use your rights.
Last updated: 15 October 2026
This Privacy Policy explains how RagaLoom (“RagaLoom”, “we”, “us”), A-213, A Block, Sector 46, Noida, India, collects, uses and shares personal data when you visit ragaloom.com, place an order or contact us.
1. Who is responsible for your data
RagaLoom, A-213, A Block, Sector 46, Noida, India, is responsible for the personal data described in this policy. For any privacy question or request, email info@ragaloom.com or call/WhatsApp +91 75033 59491.
2. Data we collect
- Account and order data: name, billing and shipping address, email address, phone number and order history.
- Payment data: payments are handled by the third-party payment provider shown at checkout. We do not store full card numbers on our website.
- Communications: messages you send us through our contact form, by email or on WhatsApp.
- Wishlist and cart data: products you save to your wishlist or add to your cart.
- Technical data: IP address, browser and device type, pages visited and approximate location, used for example to show prices in a suitable currency.
- Cookies: see section 7.
3. Why we use your data
| Purpose | Legal basis (EU/UK GDPR) |
|---|---|
| Processing and delivering orders, including customs paperwork | Contract |
| Answering questions and giving instrument advice | Contract / legitimate interests |
| Taking payment and preventing fraud | Contract / legal obligation / legitimate interests |
| Keeping accounting and tax records | Legal obligation |
| Running, securing and improving the website | Legitimate interests |
4. Who we share data with
- Couriers (such as FedEx or DHL) and customs authorities, to deliver your order and clear customs.
- Payment providers, to process your payment. Their own privacy policies apply.
- Website hosting and IT service providers that run this website for us.
- Authorities, where the law requires it.
We do not sell your personal data.
5. International transfers
RagaLoom is based in India. Your data is processed in India and in the countries where our service providers operate.
6. How long we keep data
- Order and invoice records: for as long as needed for accounting, tax and legal obligations.
- Account data: until you ask us to delete your account.
- Enquiries: for as long as needed to answer them and handle any follow-up.
7. Cookies
We use cookies that the site needs to work: for your cart and checkout, login, wishlist and selected currency, and for page caching. If we add analytics or marketing cookies in future, we will update this policy and ask for consent where the law requires it.
8. Your rights
EU and UK (GDPR / UK GDPR)
You have the right to access, correct, delete or export your personal data, to object to or restrict our processing, and to withdraw consent at any time where we rely on consent. You can also complain to your local data protection authority (in the UK, the Information Commissioner’s Office).
California (CCPA/CPRA)
California residents have the right to know what personal information we collect, use and disclose, to request deletion and correction, and not to be discriminated against for using these rights. We do not sell or share personal information for cross-context behavioural advertising.
Everyone
To use any of these rights, email info@ragaloom.com. We may need to verify your identity before acting on a request.
9. Security
The website uses HTTPS, and we take reasonable measures to protect your data. No method of transmission over the internet is completely secure.
10. Children
Our website is not directed at children, and we do not knowingly collect their personal data.
11. Changes to this policy
We may update this policy. When we do, we will change the “Last updated” date above.
12. Contact
RagaLoom · A-213, A Block, Sector 46, Noida, India · info@ragaloom.com · +91 75033 59491 (phone/WhatsApp)
Questions?
Email info@ragaloom.com · Phone/WhatsApp +91 75033 59491